Refund Policy
Our commitment to your satisfaction with our services
Table of Contents
1. Overview
At Fast Break Fantasy, we are committed to providing high-quality fantasy sports tools and services. We understand that our services may not meet everyone's expectations, which is why we offer a comprehensive refund policy to ensure your satisfaction.
2. 7-Day Money-Back Guarantee
We offer a 7-day money-back guarantee for all new memberships and daily access purchases. This guarantee applies to:
- Daily Access ($4.99)
- Monthly Membership ($19.99)
- All premium tools and features
- Historical data access
- Optimizer tools and simulations
If you're not satisfied with our services for any reason, you can request a full refund within 7 days of your purchase date.
3. Refund Eligibility
To be eligible for a refund, you must meet the following criteria:
- Request the refund within 7 days of your purchase date
- Provide a valid reason for the refund request
- Have a PayPal account in good standing
- Not have violated our Terms of Service
4. Refund Process
To request a refund, follow these steps:
Step 1: Contact Our Support Team
Email us at support@fastbreakfantasy.com with your refund request. Include your PayPal email address and the reason for your refund.
Step 2: Provide Required Information
We'll need the following information to process your refund:
- PayPal email address used for payment
- Date of purchase
- Transaction ID (if available)
- Reason for refund request
Step 3: Review and Approval
Our support team will review your request and respond within 24 hours. If approved, we'll process your refund through PayPal.
Step 4: Refund Processing
Once approved, your refund will be processed through PayPal and credited back to your original payment method within 3-5 business days.
5. PayPal Refund Process
Since we use PayPal for all payments, refunds are processed through PayPal's system:
- Refunds are sent to the same PayPal account used for the original payment
- PayPal will credit your original payment method (credit card, bank account, etc.)
- Processing time depends on your financial institution (typically 3-5 business days)
- You'll receive an email confirmation from PayPal when the refund is processed
6. Refund Timeline
Here's what you can expect during the refund process:
- Request Review: 24 hours
- PayPal Processing: 1-2 business days
- Bank/Credit Card Processing: 3-5 business days
- Total Timeline: 4-7 business days
You'll receive email confirmations at each step of the process.
7. Exceptions
Refunds may be denied in the following circumstances:
- Request made after the 7-day guarantee period
- Violation of our Terms of Service
- Fraudulent activity or abuse of our refund policy
- Technical issues caused by user error or incompatible systems
- Renewal charges for ongoing monthly memberships
8. Contact Us
If you have questions about our refund policy or need to request a refund, please contact us:
Email: support@fastbreakfantasy.com
Response Time: Within 24 hours
Website: fastbreakfantasyhoops.com
For PayPal-specific issues, you can also contact PayPal directly through your PayPal account.
Last Updated: March 18, 2025
This refund policy is effective as of the date of publication.